Elements and Performance Criteria
- Maintain close contact with business customers.
- Identify business customer needs.
- Confirm means to identify business customer needs.
- Consult relevant customer contacts to review business needs.
- Analyse current business and promotional activities and determine future directions.
- Outline and confirm trading terms for specific customers.
- Confirm pricing policy and procedures.
- Process business reviews using latest forecasts of current and future trends.
- Improve business customer outcomes and business relationships.
- Report, promote and advocate the needs of business customers and end consumers within the organisation.
- Establish and use quality assurance and compliance procedures to qualify and quantify business customer needs.
- Use judgement to guide the standards of quality required to meet business customer service needs and expectations.
- Anticipate future business customer needs and factor into management activities.
- Provide regular, effective and targeted feedback to business customers regarding the services and the value that is provided.